Shipping, Refunds, and Damaged in Transit Policies

 

 

Overview

Below, we’ll cover our shipping and returns policies, along with our procedures for handling items damaged during transit.

 

Shipping to You:

Your artwork purchased from Kathryn Davies Art will be carefully packaged for shipment. Your original artwork usually ships within five (5) business days.

Please allow 2-3 weeks for your customer-made print to be shipped. With this said, most times it's often sooner, but I'd rather you be pleasantly surprised with a quicker arrival.

You will receive a tracking number so that you can be kept updated on the status of your shipment.

Shipping Costs:

Currently, we offer free shipping on all purchases.

 

Refund and Return:

Due to the exclusive nature of these pieces, returns and exchanges are not offered on prints or original works of art simply for a change of mind.

Each piece, whether an original or a print, is carefully crafted and inspected for quality before it is shipped to ensure it meets our high standards.

We strive to provide accurate descriptions and images to help you make an informed purchase. In the unlikely circumstance of your delivery being damaged in transit, please contact us immediately at hello@kathryndavies.com and refer to our Damaged in Transit Policy below.

For defective prints, please include several photos clearly showing the defect. We will work with you to address the issue and, if necessary, arrange for a replacement.

Thank you for your understanding and for supporting the value of original and limited-open edition print art.

 

Damaged in Transit:

All artwork is handled with the utmost care during the printing and packaging process. In the unlikely circumstance of your delivery being damaged in transit, it's important to immediately photograph the packaging BEFORE opening the delivery and then photograph the damaged art inside. Please take several photos at different angles. When possible, ask the carrier to document the damage.

I’ll work with you to file a claim and arrange to replace the damaged artwork. Art prints will be replaced with an identical one. For original pieces damaged during transit, I will replace it with another original of your choice, or we can discuss a possible commission. Please contact me immediately at hello@kathryndavies.com.

 

Need Help?

Contact me at hello@kathryndavies.com with any questions you may have.