Shipping, Refunds, and Damaged in Transit Policies

 

 

Overview

Below, we’ll cover our shipping and returns policies, along with our procedures for handling items damaged during transit.

 

Shipping to You:

Your artwork purchased from Kathryn Davies Art will be carefully packaged for shipment. Your original artwork usually ships within 2 weeks of the purchase date.

Please allow 2-3 weeks for your custom-made Giclee print to be shipped. With this said, most times it's often sooner, but I'd rather you be pleasantly surprised with a quicker arrival.

You will receive a tracking number so that you can be kept updated on the status of your shipment.

Shipping Costs:

Currently, we offer complimentary shipping on all purchases.

 

Refund and Return:

Due to the exclusive nature of these pieces, returns and exchanges are not offered on original works, prints, or other products sold through KathrynDavies.com.

Each piece, whether an original or a print product, is carefully crafted and inspected for quality before it is shipped to ensure it meets our high standards.

We strive to provide accurate descriptions and images to help you make an informed purchase. In the unlikely circumstance of your delivery being damaged in transit, please contact us immediately or within 24 hours of delivery at hello@kathryndavies.com and refer to our Damaged in Transit Policy below.

For defective prints, please include several photos and a video clearly showing the defect. We will work with you to address the issue and, if necessary, arrange for a replacement. Please see our Print Quality Guarantee

Thank you for your understanding and for supporting the value of original and print art.

 

Damaged in Transit:

All artwork is handled with the utmost care during the printing and packaging process. In the unlikely event that your order arrives damaged in transit, please photograph and video the packaging before opening it, and then photograph and video the damaged artwork inside. Please capture several angles of both the packaging and the artwork, and ask the carrier to document the damage whenever possible. Please note that video documentation is required to process a damage claim.

Please contact us immediately at hello @ kathryndavies.com so we can work with you to file a claim and arrange a replacement. All printed products, including art prints and greeting cards, will be replaced with identical ones. For damaged original artwork, we will replace it with a new original of the same size of your choice, or we can discuss a possible commission.

 

Need Help?

Contact me at hello@kathryndavies.com with any questions you may have.